At Talex Delights, we prioritize the quality and satisfaction of our customers. We strive to ensure that all our products meet the highest standards. Our refund and return policy is outlined below to clarify our responsibilities and protect our company when products are purchased through third parties, such as supermarkets.
1. Direct Purchases:
– For products purchased directly from Talex Delights, we will accept returns and issue refunds under the following conditions: – The product has spoiled before the “best before” date indicated on the packaging. – Proof of purchase is provided, such as a receipt or order confirmation. – The item must be returned within 14 days of purchase with its original packaging.
2. Purchases Through Third Parties:
– For products bought through third-party retailers, such as supermarkets or other vendors, Talex Delights cannot accept returns or provide refunds directly. – Customers are encouraged to contact the retailer from whom they purchased the product to inquire about their specific return and refund policies. – Talex Delights is not liable for any spoilage or issues occurring from improper handling, storage, or distribution by third parties.
3. General Conditions:
– We are committed to supporting our customers and will investigate any quality-related issues promptly. While we handle returns and refunds for direct purchases, please understand that external factors beyond our control may affect products sold through third parties. – Talex Delights reserves the right to amend this policy at any time and will communicate any changes through our official channels.
For any concerns or inquiries, please contact us directly, and we will be happy to assist you.
Thank you for choosing Talex Delights, where quality is our delight.
